White Paper:
Mastering Conversations That Matter - Say what needs to be said in three key steps
This white paper positions 6 personas that relate to ‘tough’ conversations, conversations that take some effort or courage to have. Further, it lays out three key problems, and their solutions, to mastering these types of conversation.
Book PDF
The Success Zone
The Success Zone, published in 2009, covers models of neuroscience that contribute to social and conversational success.
