Great Hollywood Teachers

Dead Poets SocietyWhat great movies about teachers come to mind? Dead Poet’s Society, Mr Holland’s Opus, and, strangely enough, School of Rock are some that people mention to me, and all have a consistent theme or storyboard:

  1. Students with some sot of disengagement, or social or other disadvantage
  2. Most, if not all other teachers not connecting, caring or (most importantly) believing in the said students
  3. The eccentric, out of the box or even accidental teacher believing in, listening to, challenging and  yet unconditionally respecting the students
  4. Hitherto disengagement is replaced with inspiring outcomes

As Hollywood as this is, it is a formula still replicated in schools around the world. By enlarge, and in spite of working as hard as ever, large numbers of teachers are crunching curriculum crowding, battling behaviour and facing decreasing time resources.

This is not the fault of teachers: indeed, school systems currently act to disengage teachers from students what with the intensity of curriculum measurement and accountability. Still, about 5% of teachers are able to replicate the Hollywood greats with a strong sense of presence and connection with students. Listening to, unconditionally respecting and believing in students.

It’s more than a shame that it remains so few – it’s a tragedy. Our world is starving for engagement, for engagement is the key to managing the complex and time-critical learning needed in our fast changing (and seemingly, degrading) world.

The Ten Best Questions for Growth or Change

10 Best Questions for Reflection, Clarity, Insight and Growth

The list of questions below are proven questions to help another person, or yourself, find reflection, clarity and insight around an issue. The intention is to show the general structure of these questions as examples, rather than ‘exact’ questions that you would quote verbatim. Shape them to your needs as required, considering the content and context.

You can use these questions as individual points of reflection, or as a sequence.

  1. If things were perfect tomorrow (with regard to the issue), what would be different (in what you see and how you feel)?
  2. What aspects of this situation are you happy with?
  3. How would you rate your effectiveness/satisfaction here, say out of 10?
  4. What rating would be pleased with, or would help you meet the current challenge?
  5. What do you need to do to move towards your preferred/needed rating?
  6. How is your current thinking or feeling impacting on the outcomes, results or goal?
  7. What thinking or feeling do you need to have to meet your goal(s) or challenge?
  8. What learning emerges for you (either from your experience, the situation or these questions)?
  9. What are the implications for your next steps?
  10. What are your next steps or actions?

Bonus Question Group: Johari Question Set

Based on the Johari Window concept, the following four questions are powerful and can be asked in many contexts (reflection, conflict management:

  1. How do I see myself? (skills, behaviour, attitudes, thinking)
  2. How do others see me?
  3. How would I like to be seen?
  4. How do I need to be to be effective? (or to find resolution, or to meet the challenge)

The irony of influence…

bigstockphoto_Barack_Obama_3815808Most people I know would like to think that they are influential. Anything from being able to influence the decisions of their children to wanting to influence whole populations. You may not want to be a President or Prime Minister, but what would being able to influence others more effectively be worth to you? How would it change your world?

The thing is, the more you try to influence, the less you actually influence. Influence is passive, not active. It emerges more from who you are and what you do (which stems from who you are) than what you say. Take, as an example, the person who has influenced me most this year. Matt Church is a Sydney based entrepreneur, author and public speaker. His message, his content is first class. His influence comes not from the quality of his content, but his attitudes and behaviours. Indeed, his content is validated by his authenticity. Through this combination of a powerful message and high integrity, I learn much more than his content. I learn from his generosity, from his family and community orientation, and I learn from his commitment to adding value to others.

Your most influential teacher will have had this dual ‘channel’ of connection: great content/content delivery and great people engagement skills. Like Matt, the clarity of integrity allows them to listen, believe in, unconditionally respect (or love) and challenge. One of the quickest and most effective ways to create ‘influence capital’ with others is to listen well. We use optimistic and observational listening as training models to help others re-learn their listening skills for greater influence.

Influence can only be achieved by consistency, integrity and unconditional respect. Trying to influence is really only coercion. Are you a coercer or an influencer?

Love is blind, they say, but what about anger?

3407364408_4e5111a739When were you last in your own “heat of the moment”? Take a minute to remember this state. Was your attention tightly focused on the object of your ‘heat’, or did you have wide peripheral vision? Was you thinking, similarly, broad or narrow?

For most people, their Red Zone causes a narrowing of awareness in more than one dimension. Think of being in your Red Zone as being in a small room. In a strong Red Zone state, you only experience the room, not you being in the room. Ironically, in this state, your awareness focuses increasingly on the ‘objects’ that keep you in the room, not those that can help you out of it.

Imagine, then, that while in this state you began ’scoping’ the room. Rotating slowly, seeing things you might have missed. This simple (but often not easy) shift in perspective allows you to both experience the room, and you in the room. Don’t be fooled – this is not a small shift, but a quantum change in perspective. It is the first and necessary step to creating an alternative outcome.

Amazingly, as you move more from being immersed in the Red Zone to observing yourself and your surrounds, your perception widens. The more you observe, the greater the distance you can observe from. To continue the metaphor, you now begin to see the room in house-plan view, along with other connecting rooms, even the whole building.

Observation is the key here: observation of yourself and of the ‘object’ or your Red Zone. the more you observe, the more you disengage your hard-wired habits of judging and emotional responses. The more you observe, the more you actually see (not what you were assuming you were seeing).

Try this with someone at work that you normally don’t have time for. In your next interaction with them, watch for expressions, inflections and emphases. Look for things that, until now, you had not seen before. Your old habitual thoughts and judgements might still be there, but let them come and go without ‘jumping on board’ with any of them.

Don’t be blinded by your emotions and habits. Think of an flight attendant saying “the exits are here, here and here”. Observation will illuminate your exits.

Further reading:http://healthmad.com/mental-health/physiology-of-anger/

The Success Zone publishing updates

The Success Zone

The Success Zone

Our new book, “The Success Zone” is in its final processes of publishing and should be available for sale later this month (Oct 09).

Pre orders are available at http://www.gr8education.com/book/thesuccesszone.html

Some thoughts about insights and visions

I am writing this on a plane between England and Australia. I have been in England doing a mix of work and marketing, essentially talking with a lot of people about our work and testing new ways of both articulating what we do and delivering it. As this was happening I began to get an inkling of some major new insights stirring in my mind. I emailed my partners and said what was happening and that I was confident that on the flight home these insights would crystallise. I wrote this because my experience over at least 15 such flights in the last 3 years is that this always happens, insights crystallise on long haul trips. I am writing this now after some of the biggest insights of the last 5 years have appeared, fully formed in my mind.

Coincidentally, before this flight I went into my daughter’s bedroom looking for a book to read on the flight and my daughter, like me, is an avid and wide reader. I picked up Aldous Huxley’s “Doors of Perception” which contains two essays, one about Huxley’s experimentation with the mind altering drug mescalin and the second about how we open our minds to new thoughts or visions. At the risk of simplifying too much, he argues that our minds are open to new thoughts (amongst other conditions e.g. low sugar through fasting) when the oxygen level falls or the carbon dioxide level rises in our brains. This occurs, for example, through singing or chanting such as achieved in churches (when chanting we tend to breathe out more than we breathe in thus depleting our oxygen levels) or, as many traditions do, through meditating at the top of a mountain … or in a plane.

As a trade off between hull strength and human survivability, planes are designed to have an internal atmospheric pressure equivalent to being at about 8,000 feet above sea level once they are sealed and up in the air.

So, unbeknownst to me I have been putting myself 20 odd hours at a time in the perfect state to have new thoughts, visions and insights, just after I have had a range of new inputs, ideas and experiences. The perfect conditions to crystallise new thinking. On this particular flight everything has been enhanced as it is an old 747 with no backseat screens and, in any case, my whole audio/visual display controls are not working, including the overhead light! So I am sitting in the dark half dozing, half thinking as insights form in my head.

I wonder if this works for other people as well!

Teachers as leaders

Our research shows clearly that leadership skills are learnable, this has very important ramifications.

The most recent definitions of leadership describe leaders as people who create the conditions for others to succeed. The example par excellence of this ought to be teachers – as parents we want their whole focus to be on creating the conditions in which our children can succeed and to succeed our children need to learn to be leaders.

Like many types of leaders this is not where teachers originated in the modern era, rather teachers were employees of the state charged with creating conforming and well-schooled children who would fit into the industrial (and military) needs of the state. It was the prohibition on corporal punishment (in the 1980’s in Australia, for example) that signalled society’s desire to radically change the purpose of schooling. This change in purpose demanded, and still demands, a different type of leader, a different type of teacher.

Organisations that take leadership seriously know that there are a number of basic rules to developing a strong leadership culture. The first is to recruit people who have developed leadership capacity to a minimum level. This does not necessarily correlate with high academic (i.e. cognitive) ability so should be evaluated separately, the leader needs both. Second is to give these new leaders the right experiences, increasing in challenge, at the right time, to allow the gradual development of capacity – leadership requires practice and experience. Third, young leaders need good role models and mentors so that they know the attitudes and behaviours that distinguish the leader from the follower and receive the assistance they need as they develop.

If we look at education systems around the world then none come to mind that follow the first basic rule, they mostly select on (sometimes minimal!) academic ability. This shows itself when young teachers enter the classroom. Those who have achieved the minimum level of leadership ability find that they can engage the class (i.e. lead!) and teaching and learning readily take place. The teacher continues on this track and, with engaged students, can take risks with their practice and develop strongly, often into outstanding teachers. Those young teachers who have not reached a minimum level of leadership find that they cannot engage their students and turn to using methods of control (which is what most other teachers are doing). Less teaching and learning can take place – some students are simply disengaged – but with persistence the teacher develops into a competent teacher, good classroom control and sound, if unexciting, instructional practices. But this teacher is not a leader yet today is in the vast majority.

Without breaking this cycle, giving people the right experiences at the right time has little effect, once teachers are developing as managers rather than leaders this is hard to shift. Similarly, if most of the teachers are not developing as leaders it is hard to have appropriate role models for the less experienced teachers so the cycle continues.

This cycle can be broken by senior leaders providing role models for other staff. It is well established that an outstanding principal can transform a school and this is how, by modelling the behaviours and attitudes of a leader.

If we want to transform our education systems then we need to (1) develop the senior leaders who are in place to be leaders (our work has shown this can be done) and (2) recruit new teachers who have reached the necessary minimum levels of leadership. Both of these changes are achievable – if we want to have education systems that help all our children succeed.

Like/dislike and successful organisations

A successful leader creates the conditions for others to succeed. People are most able to succeed – and acquire the skills they need to succeed – when they are in a mind state of optimism, collaboration, creativity and growth. Of course, organisations can be successful with only a proportion of their people being successful (an 80:20 rule comes to mind – 20% of the people account for 80% of the success). Organisations are more successful, and perhaps more importantly, more resilient, the higher the proportion of people within them who are successful.

Leaders are critical in creating this successful mind state in their employees and they do so by how they engage with each one, some directly but most indirectly. An employee moves into this mind state when they are accepted, believed in and listened to by others, and critically by their leaders.

Acting against this are two interesting and well documented phenomena about positions of power. The first is that when people are in positions of power they find it hard to see the needs and actions of the people who are below them. The second is that people below them see with startling clarity everything that their leaders do and say, this is sometimes known as hyper vigilance.

This comes to the main point. Most leaders, like most adults, will have people they like, people they are indifferent to and people they dislike. Most effective leaders would say that they are polite and open to each group but spend more time with the people that they like. From the point of view of creating a successful organisation, it would make more sense for leaders to spend time with people who need their time (irrespective of whether they like them or not) but the first point above indicates that it is quite hard for a leader to know who needs their time. The second point above indicates that people below the leader will know with clarity who the leader cares about and who they don’t care about. Those the leader cares about will tend to be more successful, the others will be less successful or even fail.

It is worth exploring where like – and its opposite dislike – comes from. Essentially they come from three main sources: memories laid down in early childhood, projection of things we like/dislike about ourselves or associations with real experiences that we have had.

The first may need some explanation, explicit memory only begins after about 2 years old so we spend the first 2 years of our lives laying down emotional memories that are unlinked to explicit memories. What this means is that we can have a strong negative emotion because someone made a loud noise next to us as a baby. The fact that this person had certain facial characteristics can mean that thirty years later we can see similar facial characteristics and our memory triggers a negative emotion and we interpret this as dislike for the person.

In each of these cases the negative feeling that arises comes out of memory – not from the other person – and in certain mind states will trigger a cascade of further emotion. As people – and particularly as leaders – we can ignore the negative emotions and engage with a person completely as a person, and importantly, with practice we can learn to do this automatically, with little conscious effort. This allows us to engage with everyone on an even keel and determine whether they need our time or not. Thus we can extend the number of people we are helping to succeed.

So how are your Red Zones…?

Using our concept of Blue and Red Zones, take a moment to consider your default state. If the Red Zone is based on the limbic/reptilian part of your brain (reactive, threat aware, rapid, self-aligned) and the Blue Zone ‘points’ to your prefrontal cortex (compassionate, creative, collaborative, reflective, goal oriented, slow, socially-aligned), which of the two do you lean towards habitually?


If you are biased in the Red Zone, then you:
  • react before you think
  • think or say things like “I was here first”
  • engage with impulses
  • move from neutral to an energetic negative state (anger, disgust for instance) quickly
  • easily adopt Red Zones belonging to others
  • infect others with your own Red Zone
  • feel anxious easily, particularly where you are lacking control or where there is some uncertainty
A metaphor here could be seeing a train on a platform about to depart and jumping on it before you see where it is going. In other words, people often engage with your Red Zone without cognitive choice.

Think of a person that you know that you would say is the most calm under high pressure. This person is very likely to be very heavily biased in the Blue Zone. In this state, they would
  • be aware of their internal state and could label whether they are in the Blue or Red Zones
  • seem to be always considering situations from a socially-oriented perspective (ie the needs of others)
  • use a variety of strategies to manage down the impact of their Red Zone triggers
  • be able to make clear thinking decisions in the face of pressure and stress
  • are not overly impacted by a perceived lack of control or of uncertainty
  • are not impacted by the Red Zone states of others
  • do not act as a Red Zone contagion
In terms of a key measurement of EQ, the two dimensions of self awareness and self management are highly expressed by those biased toward the Blue Zone.

To compare these two zones to transactional analysis (TA), it would be easy to see that in their negative ego states Child and Parent are both Red Zone states, while the Adult is very in the Blue. Interestingly both Child and Parent have Blue Zone states too, and in these states they are growing (Child) or helping another grow (Parent).

One of the outcomes of TA is the concept of win-win through “I’m OK, you’re OK”. A closer look at this dynamic shows the four states possible:



Clearly, three of the four have the strong potential to create a Red Zone response in either ‘You’ or ‘I’. In our research, where we have looked at the dilemma of respect in organisations, we often find different internal maps of respect. For instance, teachers often express conditional respect (if you do what I ask then you will get what you need). Students, however, need unconditional respect to thrive. For them, this looks like “in spite of perhaps not knowing how to behave or how to do the work, I need you to listen to me, believe in me and to take me seriously. Indeed, only unconditional respect (or love) can trigger deep, higher-order change and growth. The only quadrant in the table above that describes unconditional respect is I’m OK, you’re OK. The only unquestionably blue quadrant.
Research has shown the contagious nature of emotions, with Red Zone emotions being more easily ‘caught’ than Blue. Given that emotions ‘leak’ (in other words, they are evident to others in spite of all of our efforts to contain them), any significant Red Zone emotions that you engage with will push an interaction with another into any of the quadrants above apart from the blue.
Part of the answer is to know which zone you are in. The rest of the solution lies with how you manage down your Red Zone, and how you can ramp up your Blue. Watch this space…

Listening is the Key


Most of our listening hard-wiring is set to interact autobiographically. In other words, when we listen, we are listening for ourselves, not for the speaker. Our listening for ourselves could be still noble in intent – listening to detail to solve the problem and help the speaker by telling them what to do for instance. Or, it could be that our autobiographical listening is truly for ourselves: listening to the conversation to be able to trump the speaker. The thing is, we are not wired, taught or shown how to listen for the listener.

Think of a time that you were in the presence of a person that just listened to you. No judgement, not opinion, no solution. How did you feel? What did you notice about your thinking? Has this, indeed, ever happened to you?

Now think of a time when you needed time and space to think, and someone to listen, but your listener hurried your thinking, proffered solutions and answers and gave you their opinion. Does this happen often for you? How do you react to this circumstance? Most would say that, while this is the more common outcome, the effectiveness towards learning, growth and an eventual solution is reasonably low.

The secret, as outlined by David Rock in Quiet Leadership, is to listen with the generous expectation that the answer will emerge from the speaker. For many this is a quantum leap in listening purpose. The urge to give the solution is hard-wired and habitual. Yet, when one steps away from analysis and just quietly observes, without judgement and solution seeking, the speaker is far more enabled to engage with their own thinking, potential and future.

Listen deeply, to the words, the pitch, the language, the body, the face, the eyes and to the thinking.

Listen with a quiet mind.